About
Highly motivated and results-oriented Aviation Operations Specialist with 7+ years of experience in optimizing airline processes, ensuring regulatory compliance, and enhancing passenger satisfaction. Proven ability to drive operational efficiency and contribute to a seamless travel experience, aligning perfectly with Jazeera Airways' commitment to excellence and growth in the Middle East aviation sector.
Work
Dubai, Dubai, United Arab Emirates
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Summary
Managed daily flight operations and ground services for a major international airline, ensuring adherence to safety standards and operational efficiency.
Highlights
Optimized flight scheduling and resource allocation for over 50 daily flights, reducing delays by 15% and improving on-time performance.
Coordinated ground handling, catering, and fuel services, achieving 99.5% compliance with strict turnaround times and minimizing operational costs.
Implemented new communication protocols with air traffic control and crew, enhancing real-time decision-making and contributing to a 10% improvement in operational flow.
Trained a team of 8 junior coordinators on safety procedures and operational software, resulting in a 20% increase in team efficiency and error reduction.
Abu Dhabi, Abu Dhabi, United Arab Emirates
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Summary
Supported flight operations and customer service functions, ensuring smooth airport operations and passenger experience.
Highlights
Assisted in the coordination of flight manifests and passenger boarding processes for 30+ flights weekly, maintaining accuracy and efficiency.
Resolved over 20 customer inquiries daily regarding flight status, baggage, and travel requirements, achieving high satisfaction rates.
Managed inventory and distribution of essential operational supplies, ensuring continuous availability and reducing stock discrepancies by 10%.
Contributed to pre-flight briefings and post-flight debriefings, providing critical data support for operational improvements.
Languages
English
Arabic
Skills
Aviation Operations
Flight Scheduling, Ground Handling, Air Traffic Control, Turnaround Management, Regulatory Compliance, Safety Protocols, Operational Efficiency.
Customer Service
Passenger Relations, Conflict Resolution, Service Excellence, Communication, Problem-Solving.
Logistics & Coordination
Resource Allocation, Supply Chain Management, Vendor Management, Cross-functional Collaboration, Inventory Control.
Technical Skills
Amadeus, Sabre, Microsoft Office Suite, Operational Software, Data Analysis.
Leadership & Teamwork
Team Leadership, Training & Development, Mentorship, Strategic Planning, Decision Making.
Interests
Aviation Industry Trends
Airline Technology, Sustainable Aviation, Route Development.
Travel & Culture
International Travel, Cultural Exchange, Photography.